Privacy Policy

1. Information We Collect
We may collect personal and business information that you provide to us when you:

• Submit an enquiry through our website.
• Request a quotation or information about our services.
• Contact us by email, telephone or WhatsApp.
• Become a client and provide information required to deliver our services.
• Communicate with us regarding an existing project or service.

Our website enquiry form may collect your:

• First name
• Last name
• Business name
• Email address
• Contact number
• Service you are interested in
• Comments or other information you choose to provide

We may also collect certain technical information when you visit our website, such as your IP address, browser type, device information, referring website and general website usage information.

2. How We Use Your Information
We may use the information we collect to:

• Respond to enquiries and requests.
• Prepare quotations and proposals.
• Provide website design, website management, hosting and related services.
• Communicate with clients regarding projects, accounts and services.
• Process invoices and payments.
• Provide technical and customer support.
• Maintain and improve our website and services.
• Understand how visitors use our website.
• Protect our website, systems and services from misuse or security threats.
• Maintain appropriate business, accounting and administrative records.

We do not sell or rent your personal information to third parties.

3. Website Forms and Enquiries
Information submitted through forms on our website is used to respond to your enquiry and, where applicable, provide the service or information requested.

The website enquiry form requires visitors to confirm that they have read and agree to our Terms & Conditions and Privacy Policy before submitting the form.

Please do not submit sensitive or confidential information through a website form unless it is specifically requested and appropriate for the purpose.

4. Cookies and Website Technologies
Our website uses cookies and similar technologies to support website functionality and to understand how visitors use our website.

We use Google Analytics to collect information about website usage, such as pages visited, general visitor activity and technical information. This information helps us understand how our website is being used and improve the website and our services.

Our website also uses third-party services and integrations, including Instagram content and WhatsApp functionality. These services may use cookies or similar technologies and may collect information in accordance with their own privacy policies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Third-Party Service Providers
We may use third-party service providers where reasonably necessary to operate our website and provide our services.

These may include:

• Website hosting providers
• Domain and email service providers
• Google services, including Google Analytics
• Website software and plugin providers
• Communication services such as WhatsApp
• Social media and content services such as Instagram
• Payment providers and other service providers used in the normal operation of our business

Where information is shared with a third-party service provider, this is done where reasonably necessary for the relevant service, website functionality or business operation.

Third-party providers may collect, process or store information in accordance with their own terms and privacy policies.

6. Client and Service Information
Information provided by clients in connection with website design, website management, hosting or other services may be stored and used for the purpose of providing those services and managing the client relationship.

Clients may provide Focus Poynt with information, content or materials relating to their own customers, employees or other individuals when requesting website or related services.

Clients are responsible for ensuring that any personal information they provide to Focus Poynt for publication, processing or use on their behalf has been collected and provided appropriately.

7. Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. Retention of Information
We retain personal and business information for as long as reasonably necessary for the purposes for which it was collected.

Information may also be retained for as long as necessary to provide ongoing services, maintain business and accounting records, resolve disputes, and meet applicable administrative or legal requirements.

9. Your Information
If you would like to ask about personal information that Focus Poynt may hold about you, request that information be corrected, or raise a concern about how your information is being handled, you may contact us using the contact details provided on our website.

10. Changes to This Privacy Policy
Focus Poynt may update this Privacy Policy from time to time to reflect changes to our website, services or business practices.

The latest version will be published on this page and will include the date it was last updated.

11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Focus Poynt using the contact details provided on our website.